Taking Care of YOU When Things Don't Quite Work Out

Returns

Gametraders Seaford offers the option to refund provided you meet our return conditions and the statutory rights guidelines as set by the Australian Competition & Consumer Commission (ACCC). For more information follow this link

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

If you have met all requirements and conditions as outlined above our customer service team will process your refund and notify you via once this has been processed.

Refund Payment

Any refunds will be processed via the original form of payment in the same currency at the current exchange rate. Gametraders Seaford will not be liable for any movement in exchange rates.

Credit Cards : Payment will be made to the exact same credit card that was used for payment. It can take up to 30 days for the refund to show up on the card.

In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer. Gametraders Seaford can not refund money onto a different credit card.

Paypal: Payments will be refunded into a Paypal account if that was the original form of payment.

Returns/Refund Process Time

Returns generally take 2-5 business days to reach our store. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

If Your Item Is Faulty

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact Gametraders Seaford within 30 days. They will guide you through the returns process and help resolve the problem as quickly as possible. We also request that you take a photo showing the defect/fault to speed up the process and ensure you receive the correct replacement part. Please note imperfections in product packaging or variations to products that are hand made/finished are not considered defects or faults.

If You Received An Item You Didn't Order

If you have received an item different to the one you ordered, please contact Gametraders Seaford who will work with you to resolve the problem as quickly as possible.